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Leonor is our Director of Operations. She handles all the guests’ communication (before, during, and after their stay), coordinating every detail with the utmost importance and priority. Interacting with every guest is what she enjoys the most! She also takes pleasure in the challenges of the administrative processes with great results (from supplier payments, company procedures, costs and budget reports, and more). Leonor has been with the company for 10 years. Prior to that, she spent over 15 years in the tourism industry, as a Concierge (former Les clefs d’Or member), and specializing in high-end boutique properties. As a Business Degree Graduate, Leonor has innate skills to coordinate every detail for our guests, ensuring proper management for the guests’ expenses, so our clients get the maximum value for their money.
Spending time with her family, listening to French songs, and dancing to Salsa music are some of her passions (and she excels at Salsa dancing!)
Reservations Manager
Gabby, our Reservations Manager, is always hands-on and committed to proactively satisfying our guest's needs.
Head Chef
Chef Franko, our head chef, brings extensive experience and acclaimed recipes to Villa Verano from top establishments like Tabacón Resort Hotel, Real InterContinental, ASTRID & GASTÓN, and Four Seasons, where he earned a Medal of Excellence.
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Sous Cheff
Nestor is one of our talented chefs, who even at his young age, delights us with his creations and delicious flavors. In the 4 years that he has been working on the property, Nestor stands out for his willingness, companionship, and service.
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Sous Chef
Wilver is our Sous chef and the most recent member of the team, who in just a few months has shown his creativity by preparing unique dishes, with a dash of traditional flavors of the region, and a touch of his own inspiration.
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Verano Beach Villas Manager
Lalo is the Manager of the Verano Beach Villas, in charge of preparing everything necessary for the enjoyment of our guests before and during their stay, where he puts into practice his creativity and authenticity in personalizing details for each of the guests daily.
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Villa Verano Estate Manager
José is the head Manager of Villa Verano. He, along with his team, is in charge of having the estate ready for every guest, making sure everything runs smoothly every minute of their stay. With his experience of over 28 years as Villa Verano manager, he has mastered the art of superb service, while also training and supervising his team to create an atmosphere of enjoyment and relaxation.
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Guest Services
Making the best drinks is one of Meno's greatest talents. Among the various functions that Meno performs daily are: having The Verano Estate always ready for you, the bar fully stocked to prepare the most refreshing drinks, and most important to be ready and attentive to our client's needs.
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Guest Services
Tony, as part of the customer service team, is always ready to provide the best service, with the charm that characterizes him. In addition to his functions as a waiter, he is in charge of cleaning and maintenance our pools and making sure that they are always ready for our guests.
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Guest Services
Freddy is one of our most experienced team members. With his 16 years of collaborating with us, he has developed his skills in customer service with kindness (not without mentioning that he always knows how to recommend the best drinks!).
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Staff / Bartender
Eddy is responsible for creating and serving the most delicious drinks to our guests. Among his duties and responsibilities are to suggest and create the ideal cocktails and drinks for each meal and celebration. Bartending is his favorite area, where he puts his experience in customer service and mixology into practice.
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Guest Services
Manny, in his role as guest services, some of the most important activities he is in charge of, are greeting guests upon arrival, making them feel welcomed; administering check-ins and check-outs, and providing front desk services to all our guests.
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Guest Services
Housekeeping
Maria Elena, housekeeper (she has been working in the company for more than 6 years) performs her daily duties with joy and care, preparing each space for the comfort of the guests. Her work experience has specialized in the area of housekeeping, where over time, she has developed her many talents: proficiency, attention to detail, superb service.
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Housekeeping
Magaly, as part of the housekeeping team for 3 years now, is responsible for thoroughly cleaning the rooms, changing bedding, towels, and all proper amenities and all necessary items for every guest to have the best stay they could possibly have.
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Housekeeping
Hilda is part of the housekeeping team (where Maribel, Maria Elena, and Magaly are part of it) is responsible for keeping the property in total cleanliness and order. With 10 years of experience in the company, Hilda applies her experience in customer service, always taking care of every detail, and personalizing your stay.
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Housekeeping
Maribel, Housekeeping, is responsible to maintain every area spotlessly. From dusting, polishing, vacuuming, washing, and sanitizing, you will always find Maribel inspired and motivated by one goal, the enjoyment of every guest.
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Gardener / Grounds
Fidel has been our gardener for 17 years, where some of his responsibilities include monitoring the health of all plants and greenscapes, watering and feeding plants, trimming trees and shrubs, fertilizing and mowing lawns, weeding gardens, and keeping green spaces and walkways clear, lush and beautiful.
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